Privacy & Policy
This Privacy Policy explains how A&R Contract Cleaning Specialist Ltd, trading as Always Responsive Commercial Cleaning, collects, uses, stores and protects any personal information that you provide when using this website.
We are committed to ensuring that your privacy is protected and that any personal information you provide will only be used in accordance with this Privacy Policy and applicable data protection legislation.
Introduction
A&R Contract Cleaning Specialist Ltd, trading as Always Responsive Commercial Cleaning (“we”, “our”, “us”), is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.
We may update this Privacy Policy from time to time by publishing a revised version on this page. We recommend that you review this page periodically to stay informed of any changes.
This policy is effective from 16/06/2017
Who We Are
A&R Contract Cleaning Specialist Ltd
Trading as Always Responsive Commercial Cleaning
- Registered Office:
- Unit 49 Tondu Enterprise Centre
- Bryn Road
- Tondu
- Bridgend
- CF32 9BS
- Email: Chloe@alwaysresponsive.com
- Telephone: 01656 713950
Information We Collect
We may collect and process the following personal information:
- Name
- Company name
- Job title
- Contact information including email address and telephone number
- Postal address and postcode
- Information provided through website enquiries or contact forms
- Information relevant to customer surveys, feedback, quotations or service requests
- Technical information such as IP address, browser type and website usage data
How We Use Your Information
We collect and process personal information for legitimate business purposes, including:
- Responding to enquiries and requests
- Providing quotations and services
- Managing customer relationships
- Internal record keeping
- Improving our services and website
- Conducting customer satisfaction surveys
- Sending marketing communications where you have consented to receive them
- Meeting legal and regulatory obligations
We will only use your personal information where we have a lawful basis to do so under UK data protection legislation.
Marketing Communications
Where you have given consent, we may send you information about our services, offers, industry updates and company news.
You can withdraw your consent or unsubscribe from marketing communications at any time by contacting us at Marketing@alwaysresponsive.com or by using the unsubscribe link included in our emails.
Data Security
We are committed to ensuring that your information is secure.
We have implemented appropriate technical and organisational measures to safeguard personal information against unauthorised access, disclosure, alteration or destruction.
Cookies
Our website uses cookies to enhance your browsing experience and help us understand how visitors use our website.
Cookies are small text files stored on your device that enable website functionality and provide analytical information.
We may use cookies to:
- Monitor website traffic and usage patterns
- Improve website functionality and performance
- Remember user preferences
- Support website security
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
Links to Other Websites
Our website may contain links to external websites.
Once you leave our website, we do not have control over how other organisations collect or use your information. We encourage you to review the privacy policies of any external websites you visit.
Sharing Your Information
We do not sell, rent or trade your personal information.
We may share information with trusted third-party service providers who assist us in operating our business, such as IT providers, website hosting providers, accountants, auditors and professional advisers.
We may also disclose personal information where required by law or to protect our legal rights.
How Long We Keep Your Information
We will retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request erasure of your information in certain circumstances
- Restrict processing of your information
- Object to processing
- Request transfer of your information
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
- A&R Contract Cleaning Specialist Ltd
- Unit 49 Tondu Enterprise Centre
- Bryn Road
- Tondu
- Bridgend
- CF32 9BS
- Email: Chloe@alwaysresponsive.com
- Telephone: 01656 713950
Complaints
If you are unhappy with how we have handled your personal information, you have the right to complain to the:
Information Commissioner’s Office (ICO)
You can find further information on the ICO’s website:
