Mrs Sarah Coombes
Llanishen Fach Primary School

Our cleaners have proven themselves to be invaluable – nothing is ever too much trouble, especially during these very difficult circumstances, we
could not be happier!

Mrs Sarah Coombes

Llanishen Fach Primary School

Our People

Our staff are our greatest strength.

They are the reason we have so many long standing clients. With a passionate, determined, and hard-working team of over 320 members of staff, right around Wales and the South West you can ensure we’re committed to delivering on our company values:

Our People

Our staff are our greatest asset. So, we take the time to invest in our people so that they grow with the business and carve themselves a great career in soft services. That's the reason why we have so many long-standing clients.

Our recruitment process ensures that we hire the best and most enthusiastic cleaning staff so we can give the best service to our clients. Together, we work to bring the very best soft services to businesses across the country all while having some fun along the way.

Our Culture

As much as we love to do the best for our clients, we make sure that our staff are well looked after too. With regular company events and fun team culture, we do all that we can to create a positive working environment. Our culture shines through all that we do and we carry that forward with our clients to provide the best service.

Every member of staff has the full support of HR and their line manager, as well as having free access to our Employee Assistance Scheme where they can speak to a mental health professional.

Investing in our staff, many of our leadership team started in the business as cleaning operatives and have worked their way up. We have some of the highest staff retention rates in the industry, which is something that we are very proud of.

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Professional Cleaning Services

A&R Cleaning Services is one of the best cleaning companies in Wales that is a family run business. We provide state of the art cleaning and facilities management services to organisations in Wales and South West.

Our vision and mission statement regarding the cleaning services industry is clear. Our verified and experienced professionals make us proud. We offer the best cleaning services in Cardiff as our professionals are well versed in all types of cleaning and related activities that are to be performed on and off-site. We get on with the process of using cutting edge equipment. Our customers are highly contented and it is all because of the level of services that we provide.

Meet the Team

With a background in finance and sales I co-founded Always Responsive Commercial Cleaning in 2010, and have helped grow the business to where it is today. I have a large passion for making a difference to people's lives and helping people be the best version of themselves. My role is to ensure we deliver on our vision and mission whilst maintaining our core values as a business. During my spare time I love eating out, going to the gym because of all the eating out, playing golf, and spending time with my partner.

I joined the business in 2015 at 18 years old as an Admin Apprentice. Working my way up through various job roles and undertaking multiple qualifications. In December 2021 we completed an MBO and I became part of the Director Team and Board. I manage all the internals of the business such as HR, Payroll, Stock, Fleet, H&S and people strategy. Outside of work I like to go to the gym, binge-watch boxsets and travel the world - visiting all six Disneyland Parks is my bucket list goal and I am halfway there!

I started my career as a cleaner and worked my way up to become Operations Director and a shareholder at Always Responsive. I have 20 years of experience in the field, coupled with true passion, dedication, and commitment to the cleaning industry, clients, and cleaners. The cleaning industry plays a crucial role in maintaining hygiene and cleanliness in various sectors, and it's essential that it receives the recognition it deserves. As the Operations Director, I am responsible for operations, including cleaners, clients, and managers. In my spare time, I like to switch off by watching movies, reading books, and meeting friends.

With a background in retail and experience as a supervisor, I initially joined Always Responsive as a Mobile Cleaner and gradually progressed through different roles, including Trainee Manager, Commercial Manager, and Facilities Manager. I now hold the position of Assistant Operations Manager. Throughout my career, I have dedicated myself to professional growth by successfully completing multiple leadership and management courses. In my current role, I oversee a client portfolio, handle staff scheduling, and lead a team of commercial managers, collaborating closely with our operations director. Beyond work, I find relaxation in gaming, binge-watching film series, and cherishing moments with my beloved dog, Samwise, and my partner

I came to Wales in 2009 into a Depot Hygiene manager role for Mitie at a Tesco distribution center in Magor. After three years I moved to retail cleaning where I managed teams cleaning Argos, Primark, Gap, Next, Homebase, B&Q, Dunelm, Gap, Post Offices, Screwfix, and a few office buildings throughout South Wales. In a couple of other roles I have managed cleaning teams in Sainsburys, Waitrose, Tescos and also cocktail bars & clubs in the South West. At Always Responsive I am the Welsh Water Facilties Manager, supporting my team to do the best job possible. Outside work, I have five kids and four grandkids, who I try and see as much as possible.

Previously I worked in the airline industry for 27 years, working my way up from Cabin Crew to Regional Cabin Crew Manager in charge of three UK bases and teams of Cabin Managers and Cabin Crew. I took redundancy and joined an outsourced HR Consultant Business where Always Responsive was one of our clients, before joining Always Responsive as Business Support Officer dealing with recruitment and all HR-related issues and procedures. Now as Office Manager, I support the office team as well as continuing to deal with all HR-related issues and procedures. Outside work, I like listening to all types of music, and love Northern Soul and the scooter scene – along with my husband we enjoy going on ride-outs and scooter rallies.

I have worked in various roles – PA to a matrimonial solicitor/partner in a law firm, an administrator for a charity for young adults/teenagers with learning disabilities, and assistant production planner in a sofa manufacturing company (still gutted I can’t get cheap settees any more). My role here is accounts and payroll, including everything in the payroll process from start to finish. Outside of work, my three boys keep me very busy with various activities including rugby and karate. I also love interior design and upcycling items

My career background started in retail where I worked for nine years, then took time off to have my two sons. I worked as Office Administrator for Oil4Wales in Cardiff, where I stayed for six years until I decided I needed a job nearer home. My role in Always Responsive is mainly stock control, and I also take care of the fleet, making sure MOT’s services and repairs are all up to date. Outside of work, my life revolves around my family. I love to go on holidays and random road trips when I can.

I have been in the recruitment industry for five years, focusing mainly on industrial and driving positions. I am now working on the recruitment desk at Always Responsive, interviewing applicants and sending their interview information over to start their trials, before welcoming recruits into their new job roles. Generally, I make sure that staff feel welcomed, reassured, and supported. In my free time, I enjoy long walks and spending quality time with my daughter

Plus over 400 other amazing members of staff!

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