Our People

Our staff are our greatest strength.

They are the reason we have so many long standing clients. With a passionate, determined, and hard-working team of over 320 members of staff, right around Wales and the South West you can ensure we’re committed to delivering on our company values:

Our People

Our staff are our greatest asset, which is why we invest in their growth and development to build rewarding careers in soft services. This investment is key to our long-standing relationships with clients within the cleaning industry. Our meticulous recruitment process ensures we hire the best and most enthusiastic cleaning staff, allowing us to provide high-quality service across the country.

Together, we deliver exceptional cleaning and soft services to businesses, combining expertise with a positive, enjoyable work environment.

Our Culture

At Always Responsive, we prioritise delivering exceptional commercial cleaning services and ensuring our employees are well looked after. Our company culture is supported by regular team events and a positive work environment, creating a rewarding atmosphere for all staff.

Our supportive culture is evident in everything we do and extends to the cleaning service we provide our clients. Each team member benefits from full HR support as well as free access to our Employee Assistance Programme, which offers professional mental health support.

By investing in our employees, many of whom have risen from cleaning operatives to leadership roles, we boast some of the highest staff retention rates in the cleaning industry—something we take great pride in.

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Professional Cleaning Services

A&R Cleaning Services is one of the best cleaning companies in Wales that is a family run business. We provide state of the art cleaning and facilities management services to organisations in Wales and South West.

Our vision and mission statement regarding the cleaning services industry is clear. Our verified and experienced professionals make us proud. We offer the best cleaning services in Cardiff as our professionals are well versed in all types of cleaning and related activities that are to be performed on and off-site. We get on with the process of using cutting edge equipment. Our customers are highly contented and it is all because of the level of services that we provide.

Meet Our Team

With a background in finance and sales I co-founded Always Responsive Commercial Cleaning in 2010, and have helped grow the business to where it is today. I have a large passion for making a difference to people's lives and helping people be the best version of themselves. My role is to ensure we deliver on our vision and mission whilst maintaining our core values as a business. During my spare time I love eating out, going to the gym because of all the eating out, playing golf, and spending time with my partner.

I joined the business in 2015 at 18 years old as an Admin Apprentice. Working my way up through various job roles and undertaking multiple qualifications. In December 2021 we completed an MBO and I became part of the Director Team and Board. I manage all the internals of the business such as HR, Payroll, Stock, Fleet, H&S and people strategy. Outside of work I like to go to the gym, binge-watch boxsets and travel the world - visiting all six Disneyland Parks is my bucket list goal and I am halfway there!

Prior to joining Always Responsive I spent 27 years in retail operations and health and safety management, spending the last 14 years in senior field management roles across supermarkets and large well-known discounters. I am delighted to be the Head of Operations for AR and am very passionate about the brand, our history and our team development. I have completed a NEBOSH general certificate in occupational health & safety. Away from work my hobbies include watching sport, rugby in particular, and spending quality time with my family.

With a background in retail & experience as a supervisor, I initially joined Always Responsive as a Mobile Cleaner & gradually progressed through roles, including Trainee Manager, Commercial Manager, and Facilities Manager. I now hold the position of Assistant Operations Manager. I have dedicated myself to professional growth throughout my career by successfully completing multiple leadership and management courses. In my current role, I oversee client portfolios, handle staff scheduling, and lead a team of commercial managers, closely working with our operations director. Beyond work, I find relaxation in gaming, binge-watching film series, and cherishing moments with my dog, Samwise and my partner.

Previously I worked in the airline industry for 27 years, working my way up from Cabin Crew to Regional Cabin Crew Manager in charge of three UK bases and teams of Cabin Managers and Cabin Crew. I took redundancy and joined an outsourced HR Consultant Business where Always Responsive was one of our clients, before joining Always Responsive as Business Support Officer dealing with recruitment and all HR-related issues and procedures. Now as Office Manager, I support the office team as well as continuing to deal with all HR-related issues and procedures. Outside work, I like listening to all types of music, and love Northern Soul and the scooter scene – along with my husband we enjoy going on ride-outs and scooter rallies.

I have worked in various roles – PA to a matrimonial solicitor/partner in a law firm, an administrator for a charity for young adults/teenagers with learning disabilities, and assistant production planner in a sofa manufacturing company (still gutted I can’t get cheap settees any more). My role here is accounts & payroll, including everything in the payroll process. Outside work, my 3 boys keep me very busy with various activities including rugby & karate. I also love interior design & upcycling items.

My career background started in retail where I worked for nine years, then took time off to have my two sons. I worked as an Office Administrator for an oil company in Cardiff where I stayed for 6 years until I found this job 10 minutes from home. My role as the Office Administrator in Always Responsive is mainly stock control and I’m also the Fleet Manager taking care of all the company vehicles. Outside work, my life revolves around my family including my two gorgeous grandchildren, I also love going on holidays and random road trips.

I have been in the recruitment industry for five years, focusing mainly on industrial and driving positions. I am now working on the recruitment desk at Always Responsive, interviewing applicants and sending their interview information over to start their trials, before welcoming recruits into their new job roles. Generally, I make sure that staff feel welcomed, reassured, and supported. In my free time, I enjoy long walks and spending quality time with my daughter.

I came to Wales in 2009 into a Depot Hygiene manager role for Mitie at a Tesco distribution center in Magor. After three years I moved to retail cleaning where I managed teams cleaning Argos, Primark, Gap, Next, Homebase, B&Q, Dunelm, Gap, Post Offices, Screwfix, and a few office buildings throughout South Wales. In a couple of other roles I have managed cleaning teams in Sainsburys, Waitrose, Tescos and also cocktail bars & clubs in the South West. At Always Responsive I am the Welsh Water Facilties Manager, supporting my team to do the best job possible. Outside work, I have five kids and four grandkids, who I try and see as much as possible.

I have been in the cleaning industry for nearly a decade, managing over 45 retail cleaning sites across Melbourne, Australia. Recently, I relocated to Wales and joined Always Responsive Team, the best cleaning company, as a Commercial Manager. I am passionate about delivering exceptional customer service, aligning with the company’s goals and vision, and always striving for the best results.

Outside of work, I enjoy watching and playing cricket, savouring delicious meals prepared by my wonderful and gorgeous wife, and exploring the beautiful landscapes of South Wales with her.

I have been involved in the cleaning business for 40 years including commercial and domestic. I have been very successful in managing large contracts and take pride in my attention to detail and client relationships. My philosophy is “ there are no problems, only solutions”. I love to travel, love nature and walking my dog. I also enjoy playing darts, and watching sports; especially football and rugby. I look forward to working with you.

With nearly 20 years of experience in the soft FM industry, I started with Always Responsive in December 2024. My role as Commercial Manager is to ensure we are compliant and safe and fulfil our client's needs. Working closely with our Field Managers to give our clients the treatment and service they pay for as well as respond to any of their reactive concerns. Outside of work, I have had many sports achievements, my finest being Managing the Elite Pathway for Wales Under 19’s Rugby League. My other interests include cooking, true crime, darts and music.

A results-oriented leader with over 30 years of experience in the service sector, spanning corporate and small business environments. Known for my ability to inspire teams, engage customers, and drive positive change, I bring a unique blend of strategic vision and hands-on operational expertise to every role. Proficient in sales management, customer service optimisation, and supply chain operations, I excel in driving revenue growth, implementing cost-saving initiatives, and enhancing overall service quality. I always seek a challenging and dynamic role in Sales, Customer Services, or Supply Chain where I can leverage my extensive leadership experience, strategic mindset, and proven track record of driving profitable growth and operational excellence.

Plus over 400 other amazing members of staff!

Our People

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